FAQ

Yes, you can place an order and either pay cash or credit card. We accept Visa or Master Card.

We offer 2 options for setting up an account. 1. You can set up an account and be billed however; your charges must be over $100 per month. 2. You can set up an account with an option to pay with your credit card on each order. When you order a delivery your credit card will automatically be charged and at the end of the month you will receive an invoice detailing your delivery and charge information.

Yes you can. You can view and track all orders assigned to your account whether they are placed on line, set up as a scheduled order or called into our dispatch office.

Our hours for delivery are 7am to 5:30pm Monday to Friday and on Saturday from 8:30am to 2:00pm. When placing a call please provide us with the hours of operation for the shipper and receiver. If we are not given any hours, then the standard business hours for delivery will be 9am to 5pm Monday to Friday.

For same day delivery our call in cut offs are as follows: Direct 5:00pm Hot Service 3:00pm Rush Service 2:00pm Regular Service 12:00 Noon If the shipment is for any area east of Langley or Port Coquitlam, please add an additional hour for distance and traffic congestion.

Our weight charge is based on either the physical or dimensional weight of the delivery, whichever is greater. To calculate the weight of a bulky shipment multiple the Width x Height x Length in inches and then divide by 115. This will give you the weight.

If you suspect that a company may be closed when our driver attempts to deliver we can be given authorization to leave the goods or to mail slot the delivery if it is a document. If we arrive at a location and the company is closed we will call for further instructions. We can hold the delivery for a 2nd attempt or return it back if we are not given permission to leave or mail slot.

If our courier arrives and the pick up will not be ready within 5 minutes we will contact the customer for instructions. We can either come back when the delivery is ready and there will be a minimum charge for a no pick up on the original order or the driver can wait. If the customer requests the driver to wait then there is a charge depending on the vehicle required to do the delivery.

We can send a driver immediately and wait for the shipment to be ready. Our standard waiting time charge will be added to the delivery.

If we are given a wrong address we will contact the customer for re-direction of the delivery. If there is no other address then the shipment will be returned to the customer.

Yes, we do deliver Dangerous Goods and there is a surcharge for the delivery. All our Couriers are trained and certified for the Transportation of Dangerous Goods as required by Transport Canada and renew their certification on a regular basis.

Yes, we do provide COD service for any customers that require it.

Yes, if you require that your shipment be insured we can do so at a charge of $3.00 per $100 up to a value of $2,000. Anything over $2,000 must be authorized by the President of Atlas Courier Ltd. in writing.